Thursday, November 20, 2008

ESF Catering: How to promote the business Charter



This page created on November 18, 2008 by Eric Chu


Problem Statement                                                                                                                                                             

ESF Catering has been in a business slump for about four weeks. The reviews of the last event when 
very well, however there has been no inquires or reservations for any future events. Since ESF Catering  is operated by solely one person, in what way can one person gain more client retention? The Founder  would like to investigate and implement an effective campaign to promote the business by 12/31/09.

The founder would like to investigate how Web 2.0 Technology applications can promote the business. 

Problem Detail                                                                                                                                                                        

  • Investigate other Catering Company Websites, and creating an ESF Catering Wiki.


Customers                                                                                                                       

  • Current and Future Clientele


 
Business Case                                                                                                                                                                        


ESF Catering needs more demand for their services and to build ongoing relationships 
with companies. To advertise awareness through Web 2.0 Technology.


In Scope                                                                                                                                                                                  

  • Solution to create ESF CATERING Wiki or a running website.

 


Out Scope                                                                                                                                                                                  

  • Hiring a Web Designer to create a company website, not a wiki, 
  • Promote business through social networks such as Facebook, Myspace, Blogspot .
  • Maintenance of the Company Website.
  • Building an on- call staff for future events.

 



Success Metrics                                                                                                                                  

  • Increase of catering inquiries due to the website.(Email, blogs, voice-mails)
  • Increase of Website visits (Counter) 

Deliverables                                                                                                                     

  • Implementation of Social Networking Applications
  • Communication Plan

                                                                                    
Resources                                                                                                                       

  • Project Management/Analysis - Eric 
  • Technical- (Hired Help)

1 comment:

HR Systems said...

great goals eric! i'm wondering if there's a yelp version for caterers? you need to somehow get visibility into a network of people interested in catering and catering issues.